Effective Date: 27-02-2026
Overview
Thank you for choosing JUAA. We aim to deliver quality networking and surveillance products to both individual (B2C) customers and business (B2B) buyers. Please read this policy carefully before making a purchase.
1. Return Eligibility
You may request a return if:
- The product is damaged during delivery
- You received the wrong item
- The product has a manufacturing defect
To be eligible for a return:
Clear unboxing video or photos must be provided (mandatory for damage claims)
2. Non-Returnable Items
The following items are not eligible for return:
- Used or installed cables
- Custom length or bulk-cut cables
- Products damaged due to improper installation
- Sale, Offer, Clearance & Special Discounted Products
Products purchased under a sale, promotional offer, clearance sale, special discount, or other promotional pricing are non-returnable and non-exchangeable, unless the product is damaged during delivery, the wrong product was supplied by JUAA, or the product has a confirmed manufacturing defect. - B2B bulk orders once accepted and delivered
For bulk business orders, quality verification should be done at the time of delivery.
3. Refund Process
Once a return has been approved, the product must be received at the designated JUAA store/warehouse and inspected for return eligibility.
Refund processing will begin only after the returned product has been received and successfully inspected by JUAA.
Once the return is accepted after inspection:
- Refund will be processed within 3–5 business days.
- The refund will be credited to the original payment method.
- For COD/Prepaid orders, the refund will be processed via bank transfer/UPI.
The time taken for the refunded amount to reflect in the customer’s account may vary depending on the payment gateway, bank, or financial institution.
Shipping charges, where applicable, are non-refundable unless the return is due to an error attributable to JUAA.
4. Replacement Policy
We may offer a replacement instead of refund in case of:
- Manufacturing defect
- Transit damage
- Wrong product delivery
Replacement will be processed after the original product has been received by JUAA and successfully inspected. Where customer-arranged return shipping is applicable, replacement will be processed after receipt and inspection of the returned product.
5. Cancellation Policy
Orders may be cancelled before dispatch, subject to the applicable terms of this policy.
Once an order has been dispatched from our store or warehouse, cancellation or return requests due to change of mind, change in requirement, incorrect selection, or no longer needing the product will not be accepted.
Customers are requested to carefully verify the product, specifications, quantity, compatibility, and order details before placing an order.
For B2B confirmed bulk orders, cancellation is not allowed after invoice generation.
Damaged Shipment Policy
If the outer packaging appears damaged at the time of delivery:
- Record a video before opening
- Inform us within 24 hours
- Share photos/videos via email
Failure to provide proof may result in rejection of the claim.
7. Warranty Claims
If your product is covered under warranty:
- Warranty covers manufacturing defects only
- Physical damage, water damage, or misuse is not covered
- Shipping cost for warranty claims may be borne by the customer unless specified otherwise
8. How to Request a Return
To request a return, please email us at:
Please include:
- Order number
- Product name
- Reason for return
- Photos or unboxing video proof, where applicable
Customers must obtain return approval and return instructions from JUAA before sending any product back.
Where JUAA approves a return and requires the product to be sent back, the customer may be required to arrange the return shipment to the designated JUAA store/warehouse.
The product must be securely packed to prevent damage during return transit. Customers should retain the courier receipt and tracking details until the returned product has been received by JUAA.
Products sent back without prior return approval or return instructions may not be accepted.
Our support team will respond within 24–48 working hours.
Return Shipping
Where a return is approved and the product needs to be returned to JUAA, the customer may be required to arrange and bear the cost of return shipping.
Return shipping costs will be borne by JUAA where the return is confirmed to be due to an incorrect product supplied by JUAA, a confirmed manufacturing defect, or another situation where JUAA agrees to bear the return shipping cost.
The customer is responsible for ensuring that the product is securely packed for return transit. JUAA will not be responsible for damage caused by inadequate packaging during customer-arranged return shipping.
9. Contact Details
PATEL INFOTECH
109K OSIAN BUILDING NEHRU PLACE NEW DELHI 110019
Email: hi@juaa.co.in
Phone: 8700022900