Refund and Returns Policy

Effective Date: 27-02-2026

Overview

Thank you for choosing JUAA. We aim to deliver quality networking and surveillance products to both individual (B2C) customers and business (B2B) buyers. Please read this policy carefully before making a purchase.

1. Return Eligibility

You may request a return if:

  • The product is damaged during delivery
  • You received the wrong item
  • The product has a manufacturing defect

To be eligible for a return:

Clear unboxing video or photos must be provided (mandatory for damage claims)

2. Non-Returnable Items

The following items are not eligible for return:

  • Used or installed cables
  • Custom length or bulk-cut cables
  • Products damaged due to improper installation
  • Clearance or special discounted items
  • B2B bulk orders once accepted and delivered

For bulk business orders, quality verification should be done at the time of delivery.

3. Refund Process

Once your return is approved and product is inspected:

  • Refund will be processed within 5–7 business days
  • Amount will be credited to original payment method
  • For COD orders, refund will be processed via bank transfer

Shipping charges (if any) are non-refundable unless the error was from our side.

4. Replacement Policy

We may offer a replacement instead of refund in case of:

  • Manufacturing defect
  • Transit damage
  • Wrong product delivery

Replacement will be shipped after pickup and inspection of the original product.

5. Cancellation Policy

Orders can be cancelled before dispatch

Once shipped, cancellation is not possible

For B2B confirmed bulk orders, cancellation is not allowed after invoice generation

Damaged Shipment Policy

If the outer packaging appears damaged at the time of delivery:

  • Record a video before opening
  • Inform us within 24 hours
  • Share photos/videos via email

Failure to provide proof may result in rejection of the claim.

7. Warranty Claims

If your product is covered under warranty:

  • Warranty covers manufacturing defects only
  • Physical damage, water damage, or misuse is not covered
  • Shipping cost for warranty claims may be borne by the customer unless specified otherwise

8. How to Request a Return

Email us at:
📧 hi@juaa.co.in

Include:

  • Order number
  • Product name
  • Reason for return
  • Photos or unboxing video proof

Our support team will respond within 24–48 working hours.

9. Contact Details

PATEL INFOTECH
109K OSIAN BUILDING NEHRU PLACE NEW DELHI 110019
Email: hi@juaa.co.in
Phone: 8700022900

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